IT Support Technician

At Alto, we are actively contributing to the transformation of Canada's future with our high-speed train project connecting Quebec City and Toronto. With the support of the Government of Canada, this innovative project aims to improve the quality of life of our citizens, strengthen ties between communities and stimulate economic growth.

Would you like to take on a stimulating, high-impact challenge?  We are looking for an IT Support Technician.

The role

Reporting to the Manager, IT Operations, the IT Support Technician acts as the first line of support for our internal users, helping to resolve technical issues and ensuring a smooth and efficient IT experience. We are looking for a resourceful problem-solver who thrives in a fast-paced environment.

The responsibilities

• Provide first-level technical support to end-users, including troubleshooting hardware and software issues, and resolving network connectivity problems.
• Log and manage incidents in the IT service management system, ensuring timely resolution and escalation of issues as needed.
• Assist users with setting up and configuring IT equipment, including computers, printers, and mobile devices.
• Monitor IT systems and infrastructure to identify and address potential issues proactively.
• Maintain accurate records of support activities, including incident reports and knowledge base articles.
• Provide excellent customer service, ensuring user satisfaction and maintaining a professional demeanor in all interactions.

The requirements

• High School Diploma, degree in computer sciences or related field.
• Minimum 5 years of experience in a similar role.
• CompTIA A+, Microsoft: Modern Desktop Administrator Associate, AZ900 or similar certifications are highly desirable.
• Proficiency in Windows and iOS operating systems.
• Basic understanding of network protocols, IP addressing, and troubleshooting network issues.
• Familiarity with computer hardware components and peripherals.
• Experience with common software applications, including Microsoft M365 Office Suite and remote support tools (i.e. Quick Assist)
• Knowledge of ITIL IT service management frameworks.
• Strong verbal and written communication skills to interact effectively with users and team members.
• Being fluent in both Canadian official languages is desirable.

Why join our innovative team?

• Basic paid group insurance for you and your family: medical, dental, life, disability, etc.
• Access to wellness and health accounts to support your lifestyle.
• Flex-Alto account of $500 to encourage a healthier approach and a more sustainable mode of transportation.
• A retirement plan and savings options (RRSP and TFSA).
• Vacations based on experience, available upon hiring.
• An incentive compensation program.
• Flexible hybrid work mode.
• A work environment that encourages initiative, innovation, and forward-thinking solutions.
• A unique opportunity to shape the future of transportation in Canada.

We work to create high-performance, diversified teams

At Alto, we believe in the power of diverse teams. We aspire to provide an inclusive and equitable work environment where everyone can develop and flourish. Alto offers equal employment opportunities to all and invites qualified individuals, regardless of their identity, origin or situation, to apply.

Please let us know if you need any adjustments during the recruitment process. We will do our utmost to provide you with a fair and pleasant experience, while keeping any adjustments confidential.

Please note that we will communicate only with those candidates whose applications are selected for further consideration. To find out more about the entire project, visit Alto - Home.